ChatGPT, the charismatic AI sensation, is transforming industries at warp speed. With its generative AI prowess, it’s reshaping our future like an artist shaping clay.
From customer service to creative writing, ChatGPT is the invaluable ally we never knew we needed. It effortlessly handles FAQs, freeing up human brainpower for more profound tasks.
This conversational marvel turns mundane interactions into delightful experiences, leaving businesses and users astounded.
ChatGPT transforms ordinary interactions into enjoyable experiences, leaving businesses and users amazed.
Today, let’s understand how ChatGPT is changing the world of customer service with some of the best chatbots using it in the industry. And, discover the top 10 ChatGPT-powered chatbots for customer support.
Role of ChatGPT-powered chatbots in customer support
Imagine your customers find themselves in need of support. Instead of leaving them frustrated with long wait times and repetitive responses, you introduce a friendly chatbot named ChatGPT to the scene. It’s not your typical chatbot, though—it’s like chatting with a knowledgeable human.
ChatGPT chatbots have a range of abilities that can enhance your customers’ experience:
1. Always Available:
ChatGPT is there for your customers 24/7, ensuring they can get assistance whenever they need it. No more limited support hours!
2. Swift Solutions:
When your customers encounter a problem, ChatGPT analyzes it swiftly and provides instant troubleshooting steps. No more waiting around for answers!
3. Seamless Multitasking:
These chatbots can handle multiple conversations simultaneously, ensuring quick responses without compromising quality.
4. Language Adaptability:
ChatGPT speaks your customers’ language, whether it’s English, Spanish, French, or even Klingon. Say goodbye to language barriers!
5. Proactive Support:
By leveraging historical data, ChatGPT can anticipate your customer’s needs and offer proactive suggestions and tailored recommendations.
6. Instant Access to FAQs:
Your customers no longer need to dig through lengthy FAQ pages. ChatGPT has the answers at its virtual fingertips, providing instant information.
7. Order Tracking Made Easy:
ChatGPT can fetch real-time updates on order status and keep your customers informed about their package’s whereabouts.
8. Hassle-free Appointment Scheduling:
No more long hold times just to schedule an appointment. ChatGPT can swiftly help your customers book appointments or make reservations.
9. Feedback Collection:
ChatGPT actively listens to your customers’ feedback, conducts surveys, and ensures their voices are heard. This valuable input helps your business improve its services.
10. Troubleshooting Expertise:
When your customers face technical issues, ChatGPT guides them through step-by-step troubleshooting, making complex problems feel manageable.
These remarkable capabilities make ChatGPT chatbots the superheroes of customer support. By offering availability, speed, personalization, and expert problem-solving, they ensure your customers receive exceptional assistance and leave with a positive impression of your business.
Top 10 ChatGPT-powered chatbots for support
Now let’s look at some of the best examples of customer chatbots that use ChatGPT’s powerful generative AI engine to source conversations.
1. DeepConverse
DeepConverse, a leading provider of AI-powered solutions, leverages ChatGPT to fuel its exceptional chatbot.
With cutting-edge technology, DeepConverse’s chatbot offers natural and engaging conversations, personalized recommendations, multilingual support, seamless integrations, and advanced analytics.
It transforms customer interactions by providing 24/7 assistance, proactive engagement, and quick issue resolution, ultimately enhancing customer satisfaction and streamlining support processes.
DeepConverse’s AI chatbot, backed by the power of ChatGPT, brings cutting-edge capabilities to businesses, revolutionizing customer interactions and optimizing support operations.
2. Zendesk
Zen AI from Zendesk, powered by GPT-3 technology, revolutionizes support conversations with its intelligent features and benefits:
Instant Response Generation: GPT-3 quickly analyzes customer queries, generating personalized and contextually relevant response suggestions.
- Ticket Sidebar Integration: Zen AI seamlessly integrates into the Ticket Sidebar for convenient access and streamlined workflows.
- Support Analyst Role: ChatGPT assumes the role of a support analyst, analyzing ticket editor content and providing accurate response suggestions.
- Improved Efficiency and Productivity: Zen AI automates response generation, allowing agents to handle tickets more efficiently and focus on complex or high-priority requests.
- Enhanced Customer Experience: With faster response times and accurate suggestions, Zen AI elevates the overall support experience, increasing customer satisfaction.
By combining these intelligent features, Zen AI optimizes support operations, delivering exceptional service and empowering both agents and customers with a seamless and efficient support conversation experience.
Case in point: Trustpilot
The renowned online review platform faced the challenge of managing rapid growth and providing efficient customer support.
To meet this demand, they implemented the Trustpilot Support Center using Zendesk Support forms and smart search functionality.
This resulted in a significant decline in incoming tickets and reduced support costs. The integration of Zendesk Chat further decreased inbound phone calls.
With improved ticket resolution times and a 20% increase in customer satisfaction, Trustpilot embraced self-service and achieved a seamless support experience for their global community.
3. SendPulse
SendPulse, a leading customer communication platform, leverages the power of ChatGPT to drive its advanced chatbot solution. Powered by ChatGPT, their chatbot offers unique features that elevate customer interactions:
- Text Optimization: Use ChatGPT to optimize your text, identify keywords, and ensure SEO compliance.
- Business Q&A: Create a FAQ database powered by ChatGPT to respond to customer inquiries and provide fast, accurate answers.
- Encyclopedia Q&A: Design a bot using the Davinci model as an encyclopedia, allowing users to input queries and receive prompt answers on various topics.
With ChatGPT at its core, SendPulse’s chatbot delivers exceptional customer support, ensuring delightful interactions and efficient problem-solving.
4. Odoo
The customer service module in Odoo called “Helpdesk” enables businesses to manage customer inquiries, support tickets, and interactions effectively. It includes features such as ticket management, customer communication tracking, knowledge base creation, and reporting.
Through partnerships with service providers, Odoo integrates ChatGPT to enhance customer service and deliver a seamless user experience.
- Smart Conversations: ChatGPT brings your chatbot to life, engaging customers in personalized, human-like conversations that cater to their unique needs.
- Ticket Management Made Easy: Let ChatGPT-powered chatbots handle tickets like pros, automating responses and swiftly resolving common queries for a hassle-free experience.
- Round-the-Clock Support: With chatbot integration, customers enjoy 24/7 assistance, ensuring no query goes unanswered, even during late-night hours.
- Supercharged Knowledge Base: ChatGPT analyzes interactions to identify knowledge gaps, helping you expand your self-service resources and empower customers.
Odoo’s customer service solution, combined with ChatGPT integration, boosts customer support, delivering exceptional experiences that keep customers coming back for more.
Case in point: Casio MENA
Casio MENA discovered the perfect ally in Odoo’s Helpdesk. With this powerful tool, they effortlessly handled customer queries with confidence and ease.
By leveraging features like direct email responses, multilingual auto-replies, and seamless integration with CRM, Casio’s support team became more efficient than ever.
The ability to categorize tickets based on type further enhanced their workflow. Odoo truly helped Casio achieve precision and excellence in customer service, delivering top-notch support with every interaction.
5. Wati.io
Wati is an automation solutions provider, specifically catering to WhatsApp-first businesses. Wati offers a range of WhatsApp-specific features that enhance collaboration and streamline customer support:
- Private Notes: Facilitate seamless team collaboration by allowing agents to add private notes to WhatsApp conversations, ensuring shared information and context.
- Conversation Assignment: Assign WhatsApp conversations to specific agents, enabling personalized and dedicated support for each customer.
- Custom Parameters: Respond quickly and accurately to WhatsApp inquiries by using custom parameters tailored to WhatsApp messaging, ensuring efficient handling of common queries.
- Quick Replies: Speed up response time on WhatsApp with quick replies, enabling agents to select pre-defined responses for frequently asked questions, ensuring swift and consistent support.
To integrate ChatGPT with a WhatsApp chatbot, follow these steps:
- Sign up for WhatsApp Business API: Find a WhatsApp Business Solution Provider (BSP) like WATI to handle the integration. BSPs are recommended due to their expertise and seamless approval process.
- Obtain OpenAI API Key: Sign up for an OpenAI account and generate a secret key for integration. Ensure the integration is genuine to avoid potential blocks from WhatsApp.
Alternatively, to simplify the process and ensure authenticity, consider building your chatbot on your chosen BSP’s platform. This approach reduces technical complexities and minimizes the risk of integration issues.
Case in point: Zellbury
Zellbury, a fashion brand hailing from Pakistan, faced a common challenge: finding the ideal communication solution for their customer support.
After trying various chat apps, they discovered WATI and connected with WhatsApp Business API.
The result? WATI’s platform proved to be remarkably efficient, enabling multiple agents to collaborate seamlessly.
They embraced the power of automated replies through chatbots while enjoying a user-friendly dashboard for reporting and analytics. Plus, no more smartphone dependency! Thanks to WATI, Zellbury accomplished its ambitious goals and delivered exceptional customer experiences
6. Botpenguin
Botpenguin is an innovative conversational AI platform that enables businesses to create and deploy AI-powered chatbots. With easy-to-use tools and customizable templates, Botpenguin simplifies the process of building interactive chatbots for customer support, lead generation, marketing automation and more.
Botpenguin offers a range of services harnessing the power of ChatGPT.
- Whitelabel ChatGPT: Launch your very own AI platform using Botpenguin’s white labeling capability.
- ChatGPT Developers: Benefit from Botpenguin’s team of skilled developers who can build customized ChatGPT solutions for your specific needs.
- ChatGPT Consultants: Engage Botpenguin’s expert consultants to guide you in integrating ChatGPT into your business strategy effectively.
7. Sendbird
Sendbird is a known name in the conversational AI market. The solutions provider offers AI capabilities across in-app, live chat, video, and calls – all with a unified agent interface. Sendbird recently launched ChatGPT integration with their AI chatbots to facilitate more natural, free-flowing conversations. Sendbird allows you to:
- Rapidly develop and customize chatbots, easily adjusting ChatGPT parameters.
- Boost your language model’s knowledge and responses with first-party data and instructions.
- Evaluate the quality of your chatbot’s responses within the dashboard before deploying it to your application.
Here are the verticals Sendbird leverages GPT in:
- Fintech: Develop intelligent financial advisor bots using GPT AI that leverage real-time customer data, including transaction history and previous interactions.
- Healthcare: Facilitate healthcare operations by creating interactive bots that handle tasks like appointment scheduling and patient support.
- Marketplace: Enhance the buyer journey in online marketplaces with AI-powered bots that understand user preferences and behaviors.
8. Kommunicate
Kommunicate is a chat platform that enables businesses to engage with their customers seamlessly across various messaging channels. Here are the features it provides for its AI chatbot automation.
- Custom Bots: Easily integrate your own custom-made bots or bots created on popular third-party platforms.
- Webhooks & API: Enable advanced workflows and data exchange with your database to perform dynamic actions.
- Bot-human Hand-off: Automatically transfer conversations to human agents when the bot is unable to provide a satisfactory response.
- Smart Rich Messaging: Enhance your customer support chat experience with a variety of visually appealing messaging templates.
- Conversation Auto-resolve: Streamline your workflow by automating the resolution of dormant conversations, reducing manual effort.
- Pre-defined Bots: Get started quickly by integrating pre-built bots from Kommunicate’s collection, jumpstarting your support automation.
Case in point: BlueStacks
In the face of mounting support queries, BlueStacks and Kommunicate joined forces to tackle the challenge head-on.
By implementing AI-powered chatbots, BlueStacks revolutionized customer support for gamers worldwide.
With seamless integration, advanced workflows, and personalized assistance, they enhanced the gaming experience and reduced dependency on live agents.
The remarkable results include over 4.3 million processed messages, 130,000 resolved conversations, and 300 hours saved each month. BlueStacks’ success story highlights the power of chatbots in transforming customer support in the gaming industry.
9. Tars
Tars, the well-known chatbot solution, recently launched Tars Prime – a ChatGPT-powered chatbot meant to make lives easier for agents and customers. Here’s how it works:
- Tars Prime extracts data from your chosen knowledge bases, whether it’s PDFs or website/webpage URLs.
- After processing the data, the tool constructs an AI chatbot that is trained on the gathered information.
- The chatbot can now respond to user inquiries using the insights acquired from the knowledge base.
- Tars Prime’s chatbots exhibit natural language understanding, engaging users in lifelike conversations.
Case in point: Vodafone Qatar
Vodafone Qatar, a leading telecommunications company, faced the challenge of effectively capturing and converting leads.
By deploying Tars lead generation chatbots on their website, they phenomenally automated 432,000 conversations from nearly 896,000 chatbot visits. This resulted in an impressive 48.21% response rate, surpassing other customer communication channels.
The chatbots streamlined the lead generation process, incentivized customers to share their information, and seamlessly integrated the collected data into their CRM system for follow-up and conversion.
10. Build/Integrate your own bot through Open AI
OpenAI provides a customer service chatbot solution called “OpenAI ChatGPT.” It can be trained and deployed to handle customer inquiries, provide support, and engage in conversations with users. The bot is designed to assist businesses in automating their customer service processes and enhancing customer interactions.
This can be done through an API. OpenAI provides an API that you can use to build a customer service chatbot using OpenAI’s language models. You can also integrate the API into your existing chatbot workflow.
Read further: Top 10 AI Chatbots for Customer Service
Comparison and analysis of ChatGPT-powered chatbots
Most of the chatbot providers on the list offer a seamless integration with ChatGPT to improve service interactions and boost customer service. However, it’s important to understand the use-cases, customization freedom, and features required by your business to choose an ideal provider.
If you are looking for a dedicated robust chatbot specifically built on ChatGPT then Zendesk’s proprietary “Zen AI” would be a great choice.
However, if you wish to diversify your AI communications and wish to leverage ChatGPT extensively, then DeepConverse would be a good option. As DeepConverse offers an end-to-end ChatGPT consultancy, the expertise would specifically help in building AI chatbots for particular business use cases.
But if you wish to start using ChatGPT-powered chatbots for your customer service bot immediately, our DeepConverse experts can lend you a hand.
