Self-Service Customer Support Tools
DeepConverse gets you a comprehensive suite of online web apps developed to help you out in customer service and support operations.
With a focus on efficiency and productivity, we offer a wide range of customer support tools for startups and enterprise that assists you to measure and optimize critical metrics crucial for customer success.
Take a closer look at the customer service tools we have provided below.
CAC to CLV Calculator
FCR and RR calculators
Benefits of using our customer service tools
All our customer support tools that are listed on this page are available to use completely free of charge. DeepConverse believes in providing access to essential metrics and insights without any financial or serviceability limits. Whether you're from a small business or a large enterprise, you can utilize these tools without incurring any costs.
Online Web-Based Customer Service Tools:
DeepConverse’s tools are web-based. This means you can access them anytime, anywhere, as long as you have an internet connection. There's no need for complex installations or software downloads that you’ve to perform. Simply visit this page from our website, and you're ready to start analyzing and optimizing your customer service metrics.
We understand the importance of simplicity and ease of use. So we’ve developed our tools in such a way that it’s user-friendly interface allows intuitive navigation and effortless data entry. You don't need to be a data expert or have technical knowledge to use these tools.
Our customer service tools provide instant results, that are helpful in accessing metrics that matter. As you input the required data as stated, the calculators will generate accurate results in real time. It allows you to quickly analyze and evaluate your customer service performance.
We are very well aware that every business is unique, and that's why our tools offer customizable inputs. You can adjust the parameters according to your specific requirements. You’ll also find tools that have multiple variables which enable you to tailor the calculations to your industry, business model, or customer segmentation.
Data Privacy and Security:
We take data privacy and security seriously. Any information you input into our customer service tools remains confidential and secure. DeepConverse adheres to industry best practices and employ’s robust security measures to protect your data at all times.
Support and Documentation:
You can find comprehensive support articles and documentation individually listed in the tool sub-pages. If you have any questions or need guidance, our dedicated support team is ready to assist you. Additionally, our documentation includes helpful resources and guidelines to effectively utilize this platform.
As every business understands customer service automation is vital for revenues to flourish, these CS tools come in handy. Because they’re highly resourceful when it comes to eliminating the manual work of analysing customer efforts and getting instant results through this application.
Who and why should they use our customer support tools?
Customer Service Representatives:
As customer service reps play a crucial role in directly interacting with customers. These CS tools help them to deliver exceptional service by providing insights and metrics to their problem statement. For example, the CSAT calculator helps them to gauge customer satisfaction metrics. Likewise, there are other such customer service tools that proactively assist them in solving daily life’s constraints. This also helps to boost their efficiency and improve customer servicing skills.
Customer Service Managers:
The CS Manager’s are responsible for overseeing the overall customer service strategy and performance. When they gain access to these support tools, it provides all the data they need. It starts with analyzing the key performance indicator’s (KPIs) to measure the effectiveness of the team. This is basically done with the help of CAC and CLV calculators. CS Manager’s can instantly evaluate the ROI from their customer acquisition activities. This also allows them to identify high-value customer segments and prioritize their actions.
Marketing and Sales Teams:
For marketing and sales folks, tracking customer satisfaction and retention metrics is crucial for self-analyzing their performance. Like, the CSAT and CAC calculators provide data into the cist involved of getting customers onboarded to their platform. This allows marketing and sales member’s to tailor their strategies to meet customer expectation’s.
Business Owners and Management Executives:
For business owner’s and management executive’s, CS tools offer an overview of customer service and support-related performance. As online calculators provide essential metrics through CSAT, CLV, and CRR tool. The users can successfully measure metrics into customer satisfaction and customer lifetime value that is required to monitor business growth. With the generated data, It helps them to make better decisions regarding resource allocation, devising customer-focused strategies, and making organizational improvements in the right way.
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