As businesses strive to improve customer experiences and streamline workflows, chatbots have emerged as a popular solution that leverages artificial intelligence to automate customer interactions, from service requests to lead generation activities. However, with the rapid adoption of chatbots, many users may be unfamiliar with the terms and concepts related to chatbot development and deployment. That's why we've created this chatbot glossary page – to provide a quick and easy reference guide that can help you better understand the key terms and concepts related to AI chatbots. Whether you're a business owner, a customer support professional looking to explore chatbot options or a developer working on a chatbot project, this glossary section is the go-to destination to enhance your knowledge of chatbot terminology.
Key Performance Indicators
Voice bot or Voice chatbot
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