Calculate First Contact Resolution and Resolution Rate Online
DeepConverse feels privileged to introduce a dual-purpose calculator that has been designed and developed to evaluate First Contact Resolution (FCR) and Resolution Rate (RR). With this free online tool, it helps you analyze how frequently customer support issues are resolved during initial contacts. And also taking into account not only the initial resolution but also whether those resolutions remained effective without the need for subsequent reopens. When you calculate both the metrics together, you can understand the customer support performance. As we all know that how crucial it is to monitor the effectiveness of resolving customer issues. Without any further ado, calculate FCR and RR scores instantly and make better data-driven decisions.
First Contact Resolution Calculator
First Contact Resolution (FCR): --%
Resolution Rate Calculator
Resolution Rate: --%
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