Customer Satisfaction Score (CSAT) Calculator
DeepConverse has brought you a full-fledged customer satisfaction score calculator tool. It is one of the most popular and widely used customer support tools. You can now instantly and accurately analyze how effectively your products or services meet customer expectations.
To make this process easier, we have introduced multiple rating scale calculators: 3 points, 5 points, 7 points, and 10 points.
Get valuable insights into customer sentiments and identify areas that your department is lacking behind. It also allows you to prioritize actions based on the generated score for alignment of customer service goals.
Whether you're looking to measure satisfaction levels on a broader or more detailed scale, our CSAT calculator helps you monitor customer satisfaction proactively. This lets you boost satisfaction and foster long-term loyalty with your connected audience.
Try our free online app now to analyze customer feedback score the right way.
What is a CSAT calculator?
CSAT Calculator stands for Customer Satisfaction Score Calculator. It is a tool used by companies ranging from small to enterprise levels to measure and analyze customer satisfaction levels. This analytical method is sent via survey forms or feedback forms where the given user needs to rate the product or service based on their experience.
You can generally see the CSAT forms deployed via email, SMS, integrated within software, and after speaking to a chatbot. This is also widely used in offline methods where CS reps approach end users to rate CX via paper-based CSAT forms.
How many types of CSAT Calculators are there?
There are four major types of Customer Satisfaction (CSAT) calculators currently being used across industries. Depending on the use-case business, they are again subgrouped as scales. All four types play an equal role when it comes to measuring customer satisfaction levels. Based on the desired level of feedback granularity, companies need to choose the required CSAT method for generating and analyzing customer data.
What does 3, 5, 7 and 10 points rating scale means?
3-Point CSAT Calculator: With this type of CSAT calculator you can rate customer satisfaction levels based on a 3-point scale. If we look at the metrics, this is usually attributed to options like Satisfied, Neutral, and Dissatisfied.
5-Point CSAT Calculator: With this type of CSAT calculator you can rate customer satisfaction levels based on a 5-point scale. If we look at the metrics, this is usually attributed to options like Very Satisfied, Satisfied, Neutral, Dissatisfied, and Very Dissatisfied.
7-Point CSAT Calculator: This CSAT calculation method expands the scale further. You can now choose from seven different satisfaction levels, providing more nuanced feedback.
10-Point CSAT Calculator: The 10-point CSAT calculator offers, even more, granularity, with ten different points for you to rate CS levels. This provides a comprehensive view of customer sentiments and is a popular technique used by survey agents.
How does CSAT Calculator work?
Based on the type of CSAT scale that you select, the CSAT calculator uses the respective logic to calculate the data. It compiles the given data and then aggregates the ratings with average scores and total percentages to determine customer satisfaction levels. Later, this score is used by CS executives to understand the performance of their departments when it comes to interacting with customers.
When should you calculate CSAT?
You need to calculate CSAT based on transactional scenarios. For instance, in the sales department, you need to ask for feedback from the sales executive after having a product or service demo. This will give the superior to understand their performance and know where was the gap. Likewise, you can calculate CSAT whenever you hire a new person or after speaking to a customer agent, or after using your product or service.
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